Louise Parks

A committed senior leader with over 20 years operational experience across a range of diverse international businesses. Specialising in programme management of business transformation (Customer, People, Process & Technology), customer experience, employee engagement and right sourcing (offshore and onshore) to deliver sustained business transformation, compliance and optimisation.  Consistently developing and driving business strategy, high level deliverables include, but not limited to:

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 Transformation leadership driving optimisation, new business and regulatory implementations, business carve outs including customer, people, process & technology.

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Enabling growth, each programme delivered significant growth / cost savings / ROI.

Programme management across multiple sectors (Energy big 6, the largest UK B2B water retailer, market leading fintech, consulting and global B2B software).

Proven multi channel communications expertise across multiple business sectors.

Development and implementation of risk and crisis management strategies to deliver business continuity, risk controls and regulatory compliance. 

Global strategic partner/ client manager across multiple international contracts delivering end to end business services across various industries. (Utilities, Consulting, Software).

Delivering operational excellence with the design and implementation of new target operating models, employee excellence programmes and customer experience initiatives, all in line with business, industry and government regulatory obligations.